ISO 9001:2015 DOCUMENTATION, IMPLEMENTATION, AUDITING & CERTIFICATION

ISO Management System Certifications

Safeguard RTL provides ISO Management System Implementation, Auditing, Certification and Surveillance services in partnership with Transparent Neutral Veritas (TNV) Certifications Limited.  TNV is an Independent, Impartial and Proficient Certification Body established as per requirement of IS/ISO/IEC 17021:2011 and accredited by the USA United Accreditation Foundation (UFA), a member of International Accreditation Forum (IAF) and Pacific Accreditation Cooperation (PAC). TNV serves internationally in the field of ISO certification services. It has vision of Quality Transformation through it Services and it is a Conformity Accredited Body and Associates of JAS-ANZ, DAC, ABCAB, RAB-QSA, IAF MLA, Exemplar Global etc. It has certified various companies in Nigeria, Nepal, India, Bangladesh, Turkey, Iran, Egypt, Taiwan, South Africa, UAE, Qatar, Saudi, USA, Malaysia, Bahrain, Oman, Kuwait, Indonesia, Singapore, Maldives, Italy, Germany, France, Bulgaria etc. Over the years, it has played key role in strengthening the management capacity and development of systems for business operations. Safeguard works in concerts with Standard Organisation of Nigeria (SON) and many other international certification bodies in Nigeria.

ISO 9001:2015 Management System Certifications

ISO 9001:2015 is the fourth revision made in September 2015 and the most recognized quality management system standard globally. It sets out the requirements for quality management system and can be used by any organization, large or small, regardless of its field of activity. We will apply seven principles of quality management system in certification and implementation of the ISO 9001:2015. Day by day, consumers are becoming more rational and they have access to multiple products and services to choose. In a developing country like Nigeria, organizations should achieve & maintain ISO 9001 certification to prove their competence in national and international market. Having ISO 9001 certification for your company will put you in strategic edge over your competitors. 

Apparently ISO 9001 Certification will provide you a certificate for your organization to portray it as an ISO 9001 Certified Company in the market but more importantly, it will pave the door for your company to develop and reach the level of standardization in each functional area which will ultimately place the organization as known for quality. The process of implementation of ISO 9001 will make you strengthened day by day. By adopting an approach that starts out to implement more efficient working practices and focuses on the business objectives of your organization, you will achieve a system that will help and support your staff, customers, investors and partner’s satisfaction. 

What benefits will it bring to your organization? 

• ISO 9001 aims to provide a practical and workable Quality Management System for improving and monitoring all areas of your business.
• It will provide a workable management system that is suitable for your organisation.
• Better internal management, less wastage and minimizes mistakes
• Increase in efficiency, productivity and profit
• Improved customer retention and acquisition
• Consistent outcomes, measured and monitored
• Globally recognised standard
• Compatible with other ISO standards
• A valid ISO 9001 certificate will be a prerequisite for some of your customers when they are considering suppliers.
• It gives your customers confidence that you are working to standards and procedures that will provide them with a high standard of customer service.
• ISO 9001:2015 standard is recognised worldwide and your customers will understand the benefits of working with companies that are ISO 9001 certified.
• Some of your customers will only do business with certified companies because it gives them assurance that you management systems are constantly assessed and approved.
• Improves reporting and communications
• Better quality products and service
• More reliable production scheduling and delivery
• Standards maintained by annual assessments

Project Justification

Primary reasons for ISO 9001 implementation are to:

• Improve image and credibility by attaining certification to ISO 9001
• Improve customer satisfaction by meeting customer requirements
• Integrate processes for better alignment
• Improve decisions by basing them on data from the quality management system
• Create a culture of continual improvement of the processes
• Improve employee engagement toward process improvement

Project Purpose

The purpose of the project is to:

• Gain ISO 9001 certification
• Increase quality of product or services using the process approach
• Increase customer satisfaction by meeting customer requirements
• Increase your competitiveness
• Better management of processes, activities and functions
• Reduce costs and liabilities through continual improvements attained through the ISO 9001 quality management system
• Be more efficient and profitable
• Produce products and services that consistently meet customers' needs and expectations
• Increase market share
• Improve communications and morale in the organization
• Increase confidence in the production system

Project duration and structure

The implementation project is divided into different phases:

• Initiation, planning and assessment – project is set and assessment of existing processes is carried out. Gap analysis is performed.
• Implementation – implementation of QMS, i.e. requirements defined in ISO 9001
• Consolidation – audit and review of the results and comparison to the requirements. Review and corrective action of any problems and set up of ongoing improvement activities

Detailed content of the milestones and respective responsibilities will described in the Project Plan document. 

Project Deliverables

The lists of project deliverables and benefits achieved with their implementation are as follows:

QMS General Requirements & related documents

The following processes need to be defined, documented and possibly changed from current:

• Management responsibility
• Defined context of the organization
• Quality Policy, Quality Objectives (ISO 9001 Mandatory documents)
• Addressed risks and opportunities
• Documentation and record management (ISO 9001 Mandatory documents)
• Resource management
• Establish and improve the QMS

Definition of deliverable documents for product realization processes 

The following processes need to be defined, documented and possibly changed from current:

• Planning for product realization
• Determination and review of product requirements
• Design and development processes
• Purchasing processes
• Production processes
• Control of monitoring and measurement equipment processes

Deliverable documents for measurement, analysis and improvement processes 

The following processes need to be defined, documented and possibly changed from current:

• Internal audit (ISO 9001 Mandatory document)
• Monitoring and measurement of product and processes
• Control of non-conforming product (ISO 9001 Mandatory document)
• Corrective actions (ISO 9001 Mandatory documents)

Your Responsibilities

In consideration for the above deliverables, you are expected to:

• Appoint a team led by a member of your management team (the “Contact”), whose responsibilities and authority will be to effectively implement the documentation provided by the Safeguard RTL.
• Ensure that the Contact and team members shall complete an ISO 9001:2015 Auditor training, provided by Safeguard RTL. The auditors will along the line be performing Action Audits, Process Performance Audits and Internal Quality Audits of the company processes in compliance to the Internationally Acceptable Practices after the Certification Process.
• Obtain and use through the course of this Proposal copies of ISO 9001:2015, Standard and other related ISO documents.
• Provide and use PC-compatible Microsoft© products, such as Microsoft© Word, Microsoft© Excel and others for documenting your QMS.
• Ensure that your company will provide work station(s) with internet services within the organization where Safeguard RTL team can operate from time to time.
• Understands that successful certification depends, among other aspects, on generation of records to establish evidence of functional QMS. Therefore, the Client agrees to conduct and document prescribed by the Safeguard RTL activities.

Terms and Conditions

• Confidentiality. Safeguard RTL acknowledges that all information related to your business must be regarded as strictly confidential, that it may not be used for any purposes other than those defined in this Proposal.
• In no event will Safeguard RTL be liable for any incidental, consequential, indirect or similar damages, including any lost profits arising out of the use of or inability to use the Service or documentation.
• You agree that Safeguard RTL does not convey any intellectual property rights to the Client, but grants the Client a license to use the documentation under the terms of this Proposal
• The laws of Nigeria will govern this Proposal. This Proposal may only be modified by an addendum that has been signed by an authorized representative of Safeguard RTL.

The certification program has a high promise for your organization and is strongly recommended for your approval. We look forward to a beneficial business relationship between our organizations.